INSIDE: Roam the Gnome’s Insiders Guide to Pixie Dust, the magical ingredient of Disney Guest Relations.
Have you ever heard the rumours of PIXIE DUST at Disney?
The special yet clandestine (secretive) VIP treats that can unexpectedly make your day during a trip to Disney Parks such as Walt Disney World (Magic Kingdom, Hollywood Studios, Animal Kingdom or Epcot), Disneyland, or on a Disney Cruise Line.
Well read on to find out more about this delightful & heartwarming Disney World customer service strategy, and more!
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- 1 What is Pixie Dust at Disney?
- 2 What does Disney Pixie Dust mean for Disney Guest Relations?
- 3 We LOVE Magical Disney Pixie Dust surprises!
- 4 Here’s a list of the Pixie Dust experiences we know of, and love.
- 5 MORE Surprises from Disney Guest Relations
- 6 And more Disney Pixie Dust!
- 7 Disney Golden Ticket
- 8 7 More Reasons to Love Guest Services at Disney
- 9 How do you thank a Disneyland Cast Member?
- 10 Find Disney Guest Relations Offices
- 11 Services at Disney Guest Relations
- 12 Looking for more Disney Tips and Tricks?
What is Pixie Dust at Disney?
“All it takes is faith and trust… Oh!
And something I forgot: Dust.
Just a little bit of pixie dust.
Pixie dust was first mentioned in the film, Peter Pan.
“All you need is Faith Trust and Pixie Dust”.
Tinker Bell’s magical pixie dust was the charm that gave Wendy and her brothers the ability to fly.
Disney now takes the idea of ‘Pixie Dust’ one step further.
Disney’s Pixie Dust experiences are the Random Acts of Kindness given to Disney Parks guests & Disney Cruise guests from time to time.
What does Disney Pixie Dust mean for Disney Guest Relations?
Disney Guest Relations staff and cast members are given the power to sprinkle ‘pixie dust’ goodness on their favourite visitors.
When you visit Disney next time, you might just be the lucky recipient.
Walt Disney World guest services, Disney springs guest services, and Disneyland guest services are all in on the act.
We LOVE Magical Disney Pixie Dust surprises!
Disney Pixie Dust experiences include all kinds of things!
Our forever favourite is the experience of having every cast member say “Happy Birthday to you” when you pass by wearing a birthday button.
But it’s the big-hearted care that warms our heart most of all.
A cast member noticing you are cold, and bringing over a rug and a free hot chocolate
A cast member taking extra good care of your property, when you’ve accidentally left it somewhere, until you return to claim it.
A Disney character going above and beyond to make your child’s day with a personal experience of sharing a story, or doing a dance, or using sign language to communicate a special message.
THIS is why Disney rules the world.
Here’s a list of the Pixie Dust experiences we know of, and love.
The trick is not to expect them, but to welcome them with open arms if and when they arrive. Surprise and gratitude fuels the magic of Disney.
- Resort upgrades for free
- Being moved from one Disney World resort to another better one for the duration of your stay
- Festive room decor when you arrive to your room on a Celebratory day. such as a honeymoon
- Free cookies
- Plush toy gifts
- Minnie and Mickey postcards
- Gift cards to buy merchandise
- Random complimentary meals gifted
- Sneaky back-room queue jumping opportunities
- Simple acts of kindness, such as characters playing with your kids, or walking with them, hand in hand for a distance
- An invitation to enjoy a private character meeting
- The chance to be Grand Marshalls in a parade, or go on stage to be part of a show
- Complimentary extra magic hours
- Free dining vouchers
- Custom made Mickey ears with your name on them!
MORE Surprises from Disney Guest Relations
Guest relations cast members may also sprinkle pixie dust like:
- FREE Disney buttons for every kind of celebration
- Signed photos of Mickey propped up on your bedside table
- A special or personalised greeting by a Disney character
- A special balloon handed over unexpectedly
- Cast members with bubbles
- Fun engagement with cast members cheering for you when you hit big milestones such as finally being tall enough to ride!
- Mickey stickers
- Mickey shaped chocolates in your room
- Mickey ice cream on the house
- A Disney birthday cake treat, and being serenaded by a bunch of Disney characters who bring it out to you!
- Disney characters catching you unawares at unlikely spots throughout the park, and giving you uninterrupted time to chat with them
- Returning lost property by post to your home at no charge
- Surprise bonus fast passes from a street sweeper
- Front of line passes
- No strings attached Fast Passes
And more Disney Pixie Dust!
We’ve heard stories where people have been gifted a new bucket of popcorn when theirs has crashed to the ground accidentally.
Disney Cast members have replaced newly purchased lost toys, with new ones from the store too.
Sometimes, they’ve even delivered these replacement toys to the hotel room, or posted them gratis to the guest back home!
My HEART SOARS when I hear these stories.
Disney Golden Ticket
If you believe the whispers, there may even be something called a Golden Ticket.
A Golden Ticket is said to be a FAST PASS for EVERY SINGLE RIDE!
Can you even imagine???
But I’ve no proof it exists. Yet.
Image credit: Vintage Disneyland Tickets
No Strings Attached Pass
This ‘tool in Guest Satisfaction’ is a pass used by cast members to pacify a guest’s concerns or complaint.
At the cast members discretion, this could be issued for priority entrance (eg a fast pass) for a ride, or front row seating at a show for 1 or more guests, or for a complimentary:
- Disney Mini bean bag
- Popcorn scoop
- ice cream
Or something else entirely.
There’s also something called the Golden Pass.
According to Wikipedia, “The Golden Pass is a ticket which allows the holder access to all nine of the theme parks for his/her whole life owned and operated by The Walt Disney Company.”
7 More Reasons to Love Guest Services at Disney
People ask why is Disneyland such a happy place?
The real answer is that Disney staff go above and beyond when it comes to Disney customer service.
How do you thank a Disneyland Cast Member?
Be sure to lodge a feedback form at one of the Disney Parks guest relations offices.
These things don’t go unnoticed by Disney management.
Find Disney Guest Relations Offices
Guest Relations at Walt Disney World Florida
Disney World Guest Relations is available at all 4 Walt Disney World theme parks, Disney’s Typhoon Lagoon Water Park, Disney’s Blizzard Beach Water Park, Disney Springs and ESPN Wide World of Sports Complex.
Each Guest Relations location is open during the normal operating hours for its park or complex.
Guest Relations at Walt Disney World can be found at:
- Magic Kingdom City Hall lobby
- Disney’s Hollywood Studios
- Disney’s Animal Kingdom Theme Park
Take a look at the map of Guest Relations offices here.
Guest Relations at Disneyland Anaheim
Disneyland Guest relations can be found in these locations below.
- City Hall on Main Street, U.S.A.
- Central Plaza Information Board near Plaza Inn
- Fantasyland kiosk next to Dumbo the Flying Elephant
- Tomorrowland kiosk next to Star Trader
- New Orleans Square kiosk next to the Haunted Mansion exit
Disney California Adventure Park
- Chamber of Commerce on Buena Vista Street
- Information Station on Buena Vista Street
- Cars Land kiosk at entrance of Cars Land
- Pixar Pier kiosk near FASTPASS Distribution area for Incredicoaster and Toy Story Midway Mania!
Services at Disney Guest Relations
If you are vacation planning your next Disney experience, take a look at how they can help.
- Guidemaps in Italian, French, Chinese, Korean, Spanish, German, Japanese, and Portuguese
- Complimentary Attraction Translation Devices
- Accessibility Information
- Times Guides, detailing show and parade information
- Up-to-the-minute theme park news
- Foreign currency exchange
- Lost Guest retrieval
Assistance with Reservations and Tickets for
- Disney Dining
- Guided Tours (eg Walk in Walt’s Disneyland Footsteps tour)
- Ticket upgrades
They can also help you if you want to find out more about complaining to Disney World or Disneyland, and where to lodge Disney complaints and comments.
Looking for more Disney Tips and Tricks?
Correct at time of publication on Roam the Gnome. Please check with Disney for updates. We apologise in advance if there have been any changes we are unaware of. All prices in US dollars, unless otherwise stated
Click the links in blue below for more Disney Tips.